Refund & Cancellation Policy
Last updated: November 10, 2026 • Effective Date: January 1, 2026
1. Overview & Consumer Commitment
This Refund and Cancellation Policy governs digital purchases, software licenses, paid creator tools, and online courses accessed through AIStoreHub (aistorehub.in). Our terms are drafted in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
2. Terms by Product Category
Open-source agents, MCP servers, prompt packages, and ZIP files distributed under MIT or Apache 2.0 licenses are provided 100% free of charge. No payment is required, and refund policies do not apply.
Because digital software packages, API tokens, and full source code archives (.zip) are delivered immediately upon order completion, digital sales are generally final once the download token or source files have been accessed.
Defect Remedy Window (7 Days): If a purchased package is fundamentally defective, non-functional, missing documented core components, or fails to execute due to unresolvable errors verified by our technical moderation team, you are eligible for a 100% full refund if requested within 7 calendar days of purchase.
Enrollees in our production AI engineering masterclasses receive instant access to interactive modules, video lectures, and verified code implementations.
If technical difficulties prevent access to the curriculum, or if you request a cancellation prior to completing more than 20% of the lessons within 7 calendar days of enrollment, a full refund will be processed upon verification.
3. How to Request a Refund
To submit a refund request:
- Send an email to contact@aistorehub.in with the subject line:
Refund Request - [Your Order ID]; - Include your registered email address, date of purchase, and a brief description of the technical defect or issue encountered;
- Our support desk will review and acknowledge your request within 24 business hours.
Once approved:
- Refunds are credited directly to your original payment method (Credit/Debit Card, UPI, NetBanking, or Wallet);
- Processing time is typically 5 to 7 business days, subject to your issuing bank's settlement schedule;
- No hidden cancellation or processing charges are deducted from eligible refunds.
5. Consumer Grievance Contact
If you have an unresolved billing or refund dispute, you may escalate directly to our designated Grievance Officer: